We’re committed to making sure you have whatever you need to apply for and manage a mortgage with us. But we can only help if you let us know!
Telling us you need support
There are many circumstances that might mean you could benefit from a little extra support.
This could include:
something physical, like being hard of hearing,
life events, like suddenly taking on new caring responsibilities or going through a breakup,
something circumstantial, like lacking resilience to financial shock, or even
not feeling super confident in your financial literacy skills.
Anything that makes you feel like you're not totally equipped to make the best decisions for yourself and your mortgage is worth considering telling us about.
We will never tell anyone else about anything you disclose to us, and we will only record that you've asked us for support if you give us express permission to do so.
Telling us about an accessibility requirement
We all interact with the world in different ways, and if you have accessibility requirements, we're happy to tailor our service to make sure you're getting what you need.
This might include:
A preference for email communication only if you're hard of hearing,
Large print letters or braille if this helps you read better, or
Appointing someone else – a "third party" – to talk with us on your behalf.
Again, we'll never tell anyone about any accessibility requirements you share with us.
If you're applying for a mortgage with us or already have one, and you'd like to tell us that you'd like some extra support or that you have an accessibility requirement, please reach out:
By chat on our website,
Via email at [email protected], or
On 0330 808 1791.