If you're unhappy with the experience you've had with Gen H, it's really important to us that you let us know so we can try to make it right.

If you wish to leave us feedback or you have a complaint, you can contact us using the details on our complaints page here.

There are strict procedures that we'll follow when handling your complaint.

We will first acknowledgement the complaint, then follow up with a full response. Our complaints process can be found here.