Are you unsure of how getting a mortgage works? Here is our helpful step by step guide to explain the process.

Click below to save your own home buying journey checklist.

Mortgage in Principle

The first step in your Generation Home journey is to complete our Mortgage in Principle. This will allow you to input your details and calculate how much you could potentially borrow.

Here you can also try adding and removing Income Boosters and Deposit Boosters to see the difference this will make.

You can also choose to complete a soft credit check. This won't leave a mark on your credit file and will help us get an insight on whether we could lend to you based on your credit score. A great way to get a head start.

You will be able to download your Mortgage in Principle and take this with you to property viewings (Estate Agents may ask to see this).

Book your call with our Mortgage Experts

Once you have completed your Mortgage in Principle, you will be able to book a call with one of our Mortgage Experts. They will be able to answer any questions you may have and talk you through the next steps. You can schedule a call through your Generation Home Dashboard.

Once you are ready, they will help you book a call with one of our in-house Mortgage Advisors.

Advice call

The advice call is your opportunity to tailor your mortgage to meet your needs. They will be able to discuss with you the best mortgage term, product and anything else you need to make sure your mortgage suits you and your buying group.

You can read more information here on what to expect during the advice call.

Meet your Customer Champion

Once you have sorted out the final details with your Mortgage Advisor, you will be ready to get the ball rolling with your designated Customer Champion. They will be on hand throughout the whole process to help you with anything you may need. They will help you compile any documents our Underwriters may need.

The underwriting process and valuation

As you send in documents, our Customer Champions will send this all over to our Underwriting team. Our Underwriters assess all applications to ensure we are able to lend the amount you need to get your dream home. This will include checking proof of ID, proof of income and doing a hard credit check (this will show on your credit file).

Part of this process is for a property valuation to go ahead. Your Customer Champion will instruct the valuation for you. The valuer will go out to the property and will let us know what they believe to be the value of the property and will flag any issues they notice.

You can read more information here on the valuation process.

Once the valuation has been carried out and the Underwriters are happy we can move forward, you will receive your mortgage offer.

Independent Legal Advice

As part of the application, any Income/Deposit Boosters will be required to have Independent Legal Advice. This is to ensure that they understand their legal obligations and responsibilities as a Booster.

You can find more information here on this process.


Once you have your mortgage offer secured, this will initiate the conveyancing process. We use the conveyancing firm Juno to complete our side of the legal work.

You will discuss with your Mortgage Advisor which solicitor firm you would like to use. You can also pick Juno, or select your own solicitor providing they meet our requirements. If you choose a different solicitor, your preferred firm must have at least three partners approved by the Solicitors Regulation Authority (SRA) or Council for Licensed Conveyancers (CLC).

Please note that there is a £400 fee payable by you if you choose your own solicitor.

You can find more information here on our relationship with Juno.

The conveyancing process is the legal part of the mortgage application. The solicitors will need to complete checks to ensure there are no issues with the property purchase. They will also liaise with the seller's solicitor to raise any enquiries (questions) needed.

Exchange and Completion

Once the solicitors have completed their checks, they will contact you and the seller to discuss a completion date.

The solicitor will also discuss an exchange date with you. This is the date the contract between you and the seller becomes binding. If either the buyer or the seller was to pull out after the exchange of contracts, they could incur a financial penalty. This can mean you would lose your deposit if you were unable to complete after the exchange of contracts.

On the day of completion, Generation Home will release the funds to the solicitors who will send this on to the sellers. Once the sellers have received the funds, the transaction will be complete and you will be able to go and collect the keys.

You can find our helpful guide on what to do leading up to and after completion here.

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