We can speak with somebody else if you are present during calls. We will ask you some verification questions and for your permission to discuss your account with the third party.

If you would like us so to speak with another person about your mortgage when you are not present, you can complete a third-party form with the details of the person you’d like to add as a third party to your Gen H mortgage.

If you would like to request a third-party form, please call 0203 9369685.

Alternatively, you can reach out via live chat or email.