We're moving all customer Direct Debit mandates to GoCardless.
As part of this move, we're required by BACS – who are responsible for the schemes behind the clearing and settlement of UK automated payment methods, such as Direct Debit – to provide customers with a letter that sets out the details of this change.
If you're a customer, your BACS letter is tailored depending on your contractual monthly payment date.
BACS letter for customers whose contractual monthly payment day falls between the 8th and the 22nd of each month
BACS letter for customers whose contractual monthly payment day falls between the 23rd and the 7th of each month
If you have any questions about this letter, get in touch via chat or on 0330 808 1791.